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TERMS AND CONDITIONS OF SALE



Terms & Conditions

1. General Terms of Sale

These Terms and Conditions (“Terms”) govern the sale of all products and services by [Your Company Name] (the “Company”) to you (the “Customer”), whether through our physical stores or online platforms. By placing an order, you agree to be bound by these Terms. All contractual relations between the Company and the Customer will be governed exclusively by the laws of the Sultanate of Oman.

2. Discounts & Promotions

  • Discount Conditions: Any discount or promotion offered by the Company is subject to specific terms and conditions. If a discount is conditional on a particular action, such as timely payment, the conditions must be met to avail the discount. For example, if a discount is offered for payment within a specified period, the full payment must be received by the Company within that timeframe.
  • Returns with Discounted Items: If a product purchased with a discount is returned, the refund amount will be the price paid after the discount was applied, not the original full price of the product.

3. Payment Terms

  • Late Payments: If payment is not received by the agreed-upon due date, the Company reserves the right to take possession of the products from the Customer's shop. Should the value of the returned products be insufficient to cover the outstanding amount, the Customer is required to pay the remaining balance within 7 days. Failure to do so grants the Company the right to take possession of other products from the Customer's shop with a value sufficient to cover the outstanding balance.
  • Returned Cheques: In the event that a cheque payment is returned by the bank, the Customer is responsible for all associated bank charges. An additional administrative fee of 3 Omani Rials may also be applied in certain cases.
  • Online Payments: The Company is not responsible for any additional charges imposed by your bank or credit card provider for online transactions. In the event of an error during an online payment, the Customer must provide the necessary information to the Company to successfully complete the transaction.
  • Statements of Account: Any discrepancies or issues with a statement of account must be reported to the Company within 20 days of the statement's issue date. After this period, the statement will be considered final and accepted by the Customer.
  • Collection Charges: If the Company incurs additional charges for collecting a past-due payment, such as legal fees or third-party collection agency fees, the Customer is responsible for these additional charges.

4. Product Returns

  • Return Policy: Products may be returned only if they are in the exact same condition as they were at the time of delivery. The Customer must contact the Company within 48 hours of delivery to initiate a return.
  • Authorization for Returns: The return of an item is subject to the approval of an authorized Company representative. If the representative determines there is a valid reason to deny the return, based on the item's condition or other relevant factors, the return will not be processed.
  • Verification for Returns: To return any item, the Customer must provide the original sales documents or invoice for verification.
  • Incorrect Items: If the Company delivers an incorrect item, the Company will deliver the correct item as soon as possible. The incorrect item must be returned to the Company, and a new invoice will be generated for the correct delivery.

5. Delivery

  • Delivery Timeframe: The Company will aim to deliver orders within 48 hours of the order being placed. If there are any changes to this delivery schedule, the Company will inform the Customer accordingly.

6. Customer Information & Accounts

  • Account Creation: To establish a business account with the Company, the Customer must provide all necessary supporting documents as required by the Company. This information is confidential and will not be transferred to any third party without your consent, except as required by law.
  • Promotional Assets: Any promotional assets provided by the Company, such as display materials or signage, remain the property of the Company. The Company reserves the right to take back these assets at any time.

7. Fraudulent Activity

The Company reserves the right to immediately terminate the business relationship and take back all products from a shop if there is evidence of fraudulent activity. The Company will also take all necessary legal actions to recover any losses.

8. Contact Information

For any inquiries or issues, you can contact us at [mail@nobleempire.me].